Accessibility Statement

Last Updated: January 17, 2026

Commitment to Accessibility

KINZOKU is committed to making our website accessible to all users, including people with disabilities. We are implementing Israeli accessibility standards (IS 5568) and WCAG 2.1 Level AA standards to ensure that our website is accessible and usable for all visitors.

We invest significant resources to facilitate the use of our website for people with disabilities, believing that every person deserves the right to live with equality, dignity, comfort, and independence.

Accessibility Adjustments on the Site

Our website includes various accessibility adjustments designed to facilitate use:

• Keyboard Navigation: The site can be navigated using keyboard only, without a mouse
• Accessibility Menu: An accessibility plugin that allows personal adjustments such as text enlargement, contrast changes, link highlighting, and more
• Screen Reader Support: The site supports leading screen reader software such as JAWS, NVDA, and VoiceOver
• Organized Headings: The site's hierarchical structure is logically organized with clear headings
• Image Descriptions: Images on the site include detailed ALT descriptions
• Color Contrast: The site meets minimum contrast requirements according to WCAG 2.1 standard
• Accessible Forms: All forms on the site are marked accessibly with clear labels

Accessibility Level

The site complies with Israeli Standard 5568 for web content accessibility at Level AA, as well as WCAG 2.1 at Level AA.

We use an advanced accessibility plugin that allows users to customize the site to their personal needs, and we continuously work to improve accessibility and fix issues as they arise.

Complaints and Suggestions for Improvement

If you encounter an accessibility issue on the site, we would be happy to hear from you and address the matter as quickly as possible.

How to Submit a Complaint?

• By Email: Support@kinzoku.store
• Email Subject: Accessibility - KINZOKU
• Details to Include: Description of the issue, the page where you encountered the problem, the browser and device you used

We commit to responding to every accessibility inquiry within 5 business days and to work on resolving the issue as soon as possible.

Complaint Handling Process

1. Receiving the inquiry and recording details
2. Checking the issue and diagnosing the cause
3. Providing initial response within 5 business days
4. Fixing the issue or providing an alternative solution
5. Updating the user on the action taken

Contact the Accessibility Commissioner at the Ministry of Justice

If you contacted us regarding accessibility and did not receive a satisfactory response, or if you wish to file a complaint directly with the Accessibility Commissioner at the Ministry of Justice, you can do so in the following ways:

• By Phone: *2241
• On the Website: gov.il/accessibility
• By Mail: 97 Jaffa Street, Jerusalem, Postal Code 9438527

Physical Accessibility Arrangements

KINZOKU is an online business and does not include a physical store. All operations are conducted through the website, which provides accessible services to all users.

Updates and Improvements

We regularly conduct accessibility checks and implement improvements and updates as needed. This accessibility statement is updated according to changes made to the site.

Date of this Accessibility Statement: January 17, 2026

Thank you for choosing KINZOKU
We are committed to providing you with an accessible and comfortable browsing experience.